Learning & Development: A Chance To Go Deeper
Real and relevant experience is key to understanding the particular context a business operates in.
Read our latest findings in learning & development and Apprenticeship Levy training or articles about the current challenges businesses are facing.

InsideSales
Xant is a sales engagement platform that helps large enterprises create meaningful conversations with prospects & customers, accelerating revenue results.
Negotiation effectiveness
Increased by 53%
Sales conversions
Increased by 22%

Hoist Finance
Hoist Finance provides debt resolution services, helping people keep their financial commitments.
Negotiation Effectiveness
Increased by 56%
Sales Conversions
Increased by 22%

ServiceSource
ServiceSource provides outsourced in-house sales, customer success, renewals management and channel management solutions for businesses worldwide.
Renewal Quotas
Increased by 27.8%
Customer Service Pilot training
Used globally by all sites

Co-op Funeralcare
Co-op Funeralcare provides help when someone has died, assisting families to create their funeral arrangements and providing support and advice before, during and after the funeral.
Success?
We are still running this programme, but read more about what we are doing

Managing our mindset
It’s safe to say that 2020 has been a year of reaction. The arrival of Covid-19 has forced us to adapt our way of living, working and thinking and it’s safe to say not everyone has the right idea... if you haven’t figured it out, stockpiling toilet paper isn’t going to help you.

Transitioning to leadership
When transitioning from management into a leadership role, one of the most common challenges faced is shifting your mindset away from approaching situations as a “Manager” and instead, approaching them as a “Leader”.

Marginal gains
“The Sky is the Limit” “Dream Big” - many of us set ourselves such high goals to achieve that it can be overwhelming just thinking about the amount of work and time we need to put in in order to achieve those goals. At work, we can be given huge projects or targets that - on the surface - seem unachievable.

Motivating my team to perform
With lockdown measures easing across the U.K and Europe, more and more people are returning to work after several months of working from home, largely unobserved and potentially - depending on their job role - with a reduced workload.

5 ways for building resilience
As we go through life, we will all experience and overcome our own challenges in both our personal and working lives. The reality is, the world doesn’t care how sensitive or resilient you are. When challenges appear, they are there to test you, otherwise, it wouldn’t be a challenge.

How to positively say “no”
There are some people who just won’t take ‘No’ for an answer. You may be thinking “Good for them, never settle.” but sometimes people make demands that simply cannot be met due to limitations. When this happens and these individuals refuse to accept this, they prevent themselves from moving forward towards some kind of resolution that is positive for them.

Positive mindsets
Things will go wrong. It’s inevitable. No matter how much you prepare for a situation, there’s always a chance a curve-ball could be thrown leaving you feeling uncertain, demoralised, stressed, regretful, the list goes on. A key element that separates those that admit defeat and those that relentlessly persist, is the individual’s mindset during setbacks.

Culture of accountability
At some point, we are all responsible for something. Whether this is paying the bills, looking after a pet, managing a team, or completing a project. Most people enjoy being entrusted with responsibility as this makes them feel valued.

5 ways businesses use DISC
As a species, we are social creatures. The level of harmony amongst us is based entirely on how we interact with one another. DISC analyses our individual behaviours and communication preferences and quantifies this into data. This allows us to review and compare one person to another, identifying similarities and differences.

Returning to work
For many of us in the U.K, today will mark just over a week since lockdown measures allowed workers who are unable to work at home to return to work under Covid-19 conditions, including; maintaining social distancing where possible and wearing homemade PPE on public transport.

Accepting risk
At some point, we are all tasked with leading a project or are entrusted to solve a complex problem or issue. At first, the task may be seen as daunting, you’re not sure where to start, the uncertainty has you second-guessing everything and you may be scared to make a mistake. As a result, completing tasks can be slow as time is wasted pondering the ‘ifs’, ‘buts’ and ‘maybes’.

Managing remote teams 101
Remote working has come to the forefront of managing and leading teams in 2020. For the first time, a lot of managers have had to adapt their way of working to effectively manage their teams from a distance. The decisions and actions made during this time will no doubt affect the way all teams work together and are managed in a post Covid-19 world.

Leadership during lockdown
Since lockdown began, we have seen the quality of leaders across all industries tested like never before. At the same time, we have witnessed a rise in emerging talent as individuals show their value through creativity, continued development and effectively managing their teams all whilst working remotely.

Working through COVID-19
For many of us, we will be working from home for the first time. It’s new territory. It’s exciting and perhaps a little daunting as we’re unsure how best to manage our time.