Automotive
VW Group - Sales and Service Competency Assessments
Working in partnership with ABG Group UK we assisted a 4-month assessment of Sales and Service Colleagues against a behavioural framework provided by the Institute of the Motor Industry (IMI). We assessed over 400 colleagues against the IMI frameworks (in Audi, VW, Skoda and Seat) with an 89% pass rate across sales and service.
Utilities
E.On, United Utilities - Domestic Data Share Implementation with Equifax
Working as a learning and development (L&D) partner in a joint venture programme designing and developing training solutions for a utility company to support a project where payment data is shared between the company and credit reference agencies. This project required customer service agents to be able to answer questions where payment information could affect the credit rating of individuals.
Services
Co-op Funeralcare - Service Vs Care Transformational Programme
As part of a larger proposition rollout, we supported 3000 funeral care team members with the skills and techniques to support a new proposition launch designed to challenge funeral poverty and allow full customisation of funerals to allow a personal goodbye to families’ loved ones.
Pharmaceutical
Immucor - Account Manager Development Programme using DISC
We delivered a 3-month behavioural development programme involving 1-2-1 sessions with our experienced coaches and Immucor's Account Management team. The main focus of this programme was for learners to be able to identify behaviours and adapt their communication to different buyer types and customer personas for better, more productive conversations leading to increase in conversions.
Retail
Ralph Lauren - European Retail Management
Working in partnership with Ralph Lauren's existing L&D department, we designed and delivered a performance management programme that was attended by Ralph Lauren managers across Europe. The desired output of the programme was for managers to be able to drive performance through their sales teams to achieve key performance indicators across multiple European stores.
House Building
Taylor Wimpey - Senior Leadership Development programme
A 9-month development programme designed for both face-to-face and remote delivery with new directors and identified talent. This programme covers a variety of topics such as differentiating between managing and leading, leading through change, presentation skills and entrepreneurial thinking to upskill managers moving into new leadership positions.
Automotive
VW Group - Sales and Service Competency Assessments
Working in partnership with ABG Group UK we assisted a 4-month assessment of Sales and Service Colleagues against a behavioural framework provided by the Institute of the Motor Industry (IMI). We assessed over 400 colleagues against the IMI frameworks (in Audi, VW, Skoda and Seat) with an 89% pass rate across sales and service.
Utilities
E.On, United Utilities - Domestic Data Share Implementation with Equifax
Working as a learning and development (L&D) partner in a joint venture programme designing and developing training solutions for a utility company to support a project where payment data is shared between the company and credit reference agencies. This project required customer service agents to be able to answer questions where payment information could affect the credit rating of individuals.
Services
Co-op Funeralcare - Service Vs Care Transformational Programme
As part of a larger proposition rollout, we supported 3000 funeral care team members with the skills and techniques to support a new proposition launch designed to challenge funeral poverty and allow full customisation of funerals to allow a personal goodbye to families’ loved ones.
Pharmaceutical
Immucor - Account Manager Development Programme using DISC
We delivered a 3-month behavioural development programme involving 1-2-1 sessions with our experienced coaches and Immucor's Account Management team. The main focus of this programme was for learners to be able to identify behaviours and adapt their communication to different buyer types and customer personas for better, more productive conversations leading to increase in conversions.
Retail
Ralph Lauren - European Retail Management
Working in partnership with Ralph Lauren's existing L&D department, we designed and delivered a performance management programme that was attended by Ralph Lauren managers across Europe. The desired output of the programme was for managers to be able to drive performance through their sales teams to achieve key performance indicators across multiple European stores.
House Building
Taylor Wimpey - Senior Leadership Development programme
A 9-month development programme designed for both face-to-face and remote delivery with new directors and identified talent. This programme covers a variety of topics such as differentiating between managing and leading, leading through change, presentation skills and entrepreneurial thinking to upskill managers moving into new leadership positions.
Finance
Hoist Finance - Performance Management Programme
Working in partnership with Hoist Finance’s existing L&D department, we completed a learning needs analysis to identify best practice from their high-performing agents across their U.K sites.
We then designed two programmes (one for agents, one for managers) to drive the performance of their agents to achieve key performance indicators
The success of this programme resulted in the programmes being delivered across their European sites in France, Spain, Poland, Germany and Italy.
For more information, you can read our case study on this programme here.
Beyond the Buzzwords: A Case Study in Team Cohesion with Orrjo
Building Bridges, Not Barriers: A Case Study in Effective Management with the Co-op
From Collections to Conversations: How Hoist Finance Boosted Conversions with Targeted Training
